Terms & Conditions

Payment Terms

A non-refundable deposit of NZD $100.00 +GST ($115.00) for elopement packages is due within 7 days of this agreement being signed and the invoice being sent. A non-refundable deposit of NZD $300 +GST for Micro weddings/larger weddings is due within 7 days of this agreement being signed and the invoice being sent. All florals must be confirmed and signed off at least 30 days prior to your wedding date. The outstanding balance as agreed to by the client is due 21 days prior to your wedding date.

Instructions must be in writing

The Client must ensure that all their instructions and expectations (or variations of such) regarding the Booking must be agreed in writing.

Floral Confirmation

Please ensure all floral requirements and relevant details are correct and conveyed to the Florist. This information must be confirmed at least 30 days prior to the wedding or event and will be what the floral order, invoice and on-the-day execution will be based on. Changes or amendments requested after your floral order has been confirmed with the markets may not be possible. Further admin charges may apply to renegotiate or amend the ordering. No guarantee is given that the same flowers will be available and pricing will be determined according to what is available. Style and colour will be matched as closely as possible.

Interpretation & Substitution

The Florist reserves the right to make flower and plant material substitutions as required, to ensure the top quality of the product. Substitutions may be required due to changes in availability or issues outside of the Florist’s control. Whilst the Florist will endeavour to supply product discussed during the consultation process, the supply of seasonal and imported product can change without notice.

Being based in Glenorchy and Queenstown with no fresh flower markets in the near vicinity means that the Florist relies heavily on market contacts, growers and freight companies to provide and deliver the product required. Therefore, the Florist reserves the right to use their own creative licence and flexibility to make quick decisions regarding suitable substitutes and alternatives. The integrity of the proposed style and colour scheme will be maintained and flowers of equivalent or similar value will be used.

Note that any images supplied by the Client are for inspiration and styling purposes only. Depending on the flowers and plant material the Florist is able to seasonally source to recreate this style, the Client understands that they will receive the Florist’s interpretation of these images and that an exact replica of the images is not always 100% achievable.

Deliveries, collections, set up and installation

The Client is responsible for communicating venue guidelines with regard to deliveries, collections, set up and installation requirements. If a midnight, same day, or following week pack up or collection is required, the Florist must be informed of this in advance. All additional services needed must be communicated to the Florist at the time of booking and service fees will be applied to the invoice.

Venue and location limitaions

Both parties agree that any guidelines, policies, and prohibitions set out by a venue, location(s) and/or site management will be followed. The Florist reserves the right to modify previously discussed installations or flowers arrangements as required, in order to meet such guidelines.

Negotiation with venue management for the modification of such guidelines or prohibitions to allow for particular floral installations is the responsibility of the Client. Reimbursements will not be made for unused items due to venue limitations not communicated to the Florist.

Rental

All rental items must be returned in the same condition to the Florist or respective business within 72 hours of the wedding or event. Any rental items returned later than 72 hours will incur an additional fee for the agreed upon rental cost of 10% of the items as stated in the original proposal. If the rental items are unreturned within 7 days or broken, the Client will be involved for the full replacement cost.

Limits of Liability

The Florist’s liability to the Client for any and all costs, loss or damage suffered by the Client, shall not exceed the full value of the payments made by the Client under the booking agreement for services.

Deposit & Payment Terms

A non-refundable deposit of NZD $100.00 + GST ($115.00) is to be paid in order to secure the Florist’s services. This deposit will be deducted from the outstanding balance of the confirmed requirements for the wedding or event. This deposit is non-refundable under all circumstances, including an act of God, fire, armed conflict, labour disputes, civil commotion, intervention of a government, accidents, interruption to transportation, weather or any other cause outside the Florist’s control.

Final Payment

The outstanding balance based on the confirmed requirements must be paid in full 21 days prior to the wedding or event. If payment of balance due is not received within the required timeframe, the Florist reserves the right to withhold their services and the contract will be forfeited. If the Florist determines the contract can still be fulfilled after this date and the Client wishes to continue the contract, there will be a 2% per month late payment fee added to the balance due. We reserve the right to pass on any debt collection costs. Any extraordinary costs incurred due to the late payment will be passed on to Client.

Cancellation by the client

Should the Client cancel their booking, they will forfeit their non-refundable deposit. If cancellation occurs within thirty days of the Client’s scheduled booking, the full fees will be due. Orange Blossom Designs is not responsible for theft or damage of the flowers once they have been set/delivered. Outdoor installations will be at the recipient’s risk once the florist has left the wedding site. Please chose your ceremony location carefully as some sites are known to have high winds and extreme heat.